Allo-Auto is a booking platform: we do not rent out vehicles ourselves. The rental contract is concluded directly between you, hereinafter "the renter", and the partner rental agency assigned to your booking, hereinafter "the lessor".
The conditions below are the general rental conditions applied by the agencies of the Allo-Auto network. They are restated and completed by the rental contract you sign when you collect the vehicle, which sets out the specific terms of your rental (deposit, excess, mileage, authorised drivers).
By confirming your booking, you declare that you have read these conditions and accept them without reservation.
General rental conditions
Article 1 — Use of the vehicle
From the moment the vehicle is handed over, the renter and the authorised drivers become fully responsible for it as provided by law. The renter shall not take part in any match, race, contest, rally or any other competition of any kind, nor in any trial or preparation for one.
The renter undertakes not to use the vehicle for unlawful purposes, or for any purpose other than those intended by the manufacturer. At every stop, the renter undertakes to use the vehicle's locking and protection systems.
Article 2 — Area of use
The vehicle may only be driven within the territory of the Republic of Tunisia. No vehicle may leave Tunisian territory.
The renter undertakes that the vehicle will not be used or driven outside the area provided for in the contract without the lessor's prior consent.
Any damaging consequence arising from driving the vehicle outside the declared area is entirely at the renter's expense, with no entitlement to the lessor's guarantees, in particular any excess reduction.
Article 3 — Condition of the vehicle
The vehicle is delivered in good running and bodywork condition, with its keys, on-board documents, tyres in good condition, spare wheel and standard accessories. By signing the contract, the renter accepts the vehicle in the condition in which it is found and undertakes to return it in the same running and bodywork condition, with tyres, spare wheel and accessories in good condition.
The renter shall not claim any compensation for service interruption, incident or accident attributed to the condition of the vehicle or its tyres. The vehicle is handed over perfectly clean and must be returned in the same state; failing that, cleaning costs are charged.
Repairs arising from abnormal wear, frost, negligence, or an accidental or undetermined cause remain at the renter's expense, unless the renter proves that no fault was committed.
The renter remains liable for any non-accidental loss or damage to the vehicle, the keys and registration documents, the tyres (including punctures), the rims, tools, instruments, accessories and interior and exterior equipment. The renter undertakes to reimburse the lessor for the full amount of any damage or loss, as well as immobilisation costs. Repair amounts are payable against a quotation.
Article 4 — Requirements to rent
The main driver must be at least 21 years old on the pickup day and hold a valid driving licence obtained at least two years earlier. Every additional driver must meet the same requirements and be named in the rental contract.
Some vehicle categories (premium, vans, 4x4) may require a higher minimum age or licence seniority; this requirement is stated before booking.
The driving licence and an original identity document (national ID card or passport) in the driver's name are presented when the vehicle is collected.
Article 5 — Duration of the contract
The rental is granted for the fixed period set out in the contract. It is personal and may not be transferred under any circumstances: the renter undertakes not to let the vehicle be driven by anyone other than the authorised drivers named in the contract.
Should the vehicle not be returned at the agreed time, the lessor reserves the right to repossess it wherever it may be, at the renter's sole expense, without the renter being able to claim wrongful termination of the rental.
Any extension must be requested from the lessor at least 24 hours before the end of the rental, so that the contract can be extended and the extension paid for. If the agreed duration is exceeded without the lessor's consent, insurance cover ends on the date and time set out in the contract. The lessor reserves the right to refuse any extension request.
Article 6 — Handover of the vehicle
The vehicle is made available to the renter at the place and time agreed at booking — the lessor's branch or the delivery address given. Unless the lessor expressly agrees otherwise, it must be returned to the same place.
A joint condition report is drawn up and accepted by the renter at departure. Any reservation must be raised at handover and noted on the contract.
Article 7 — Return of the vehicle
The vehicle must be returned to the place set out in the contract, unless the lessor agrees otherwise, during the agency's opening days and hours. The keys and vehicle documents must be handed over directly to the lessor's staff.
The renter undertakes to return the vehicle in the condition in which it was delivered. Damage found on return is at the renter's expense.
Article 8 — Custody and use
From collection until return, the renter has control of and full responsibility for the vehicle, whether it is being driven or parked.
Generally, the renter undertakes to use the vehicle with due care, and in particular:
- to let it be driven only by the authorised drivers named in the contract;
- to drive it only on roads suitable for traffic;
- not to take part in any race, rally, trial, preparation or competition of any kind;
- not to use it for unlawful or immoral purposes, or purposes not intended by the manufacturer;
- not to use it to push, pull or tow another vehicle (except a rental vehicle fitted with special equipment);
- not to drive it under the influence of alcohol or of substances that alter the reflexes required for driving;
- not to carry passengers or goods for payment (commercial vehicles excepted);
- not to use it for driving lessons;
- to use it in accordance with the highway code, customs regulations and, generally, all applicable laws and regulations.
Article 9 — Fuel and lubricants
Fuel is always at the renter's expense. The vehicle is delivered with the fuel level recorded in the contract and must be returned at the same level. Failing that, the lessor tops it up: the fuel and the service are invoiced at the applicable rate.
Any breakdown resulting from a lack of, or an error in, fuel or lubricant remains at the renter's expense. The renter must check the oil and water levels every 500 km and continuously throughout the rental.
Article 10 — Payment and security deposit
No payment is taken when booking on Allo-Auto. The rental amount and the security deposit are paid to the lessor when the vehicle is collected, at the price confirmed at booking.
At collection, the renter therefore pays the lessor: the security deposit requested, and the rental cost for the agreed duration.
Rentals are counted in 24-hour periods. The renter benefits from a one-hour grace period at the end of the rental; beyond that, a further day is charged.
By express agreement, the security deposit is retained by the lessor up to the amounts owed to it by the renter in the event of:
- non-payment of the rental;
- damage to or loss of the vehicle, in the cases set out herein;
- failure to return the vehicle, except in cases of force majeure and after formal notice.
Article 11 — Maintenance and repairs
Repairs and replacement of parts or tyres resulting from normal wear are at the lessor's expense. Those resulting from abnormal wear, negligence, or an accidental or undetermined cause remain at the renter's expense and are carried out without delay by the lessor; their amount is increased by an immobilisation charge.
In either case, if the vehicle is immobilised, the renter may only have work carried out by an official brand dealer after written agreement from the lessor, and must obtain a receipted invoice as well as the defective parts that were replaced.
Article 12 — Insurance
Insurance is valid only for the rental period stated in the contract and for extensions duly accepted by the lessor.
The renter is covered for the following risks:
- accidents affecting people carried free of charge in the rented vehicle;
- fire damage to the vehicle, save for gross negligence by the driver;
- theft of the vehicle, save for negligence by the renter;
- road accidents, an excess whose amount is stated in the rental contract remaining at the renter's expense.
Article 12 bis — Cases not covered by the insurance
The insurance does not cover, and the renter remains liable for:
- driving of the vehicle by a person not named in this contract as an authorised driver;
- damage caused with no identified third party, or following inexcusable fault or manifest negligence (skidding, crossing a solid line, exceeding speed limits);
- damage to headlights, lights, mirrors, rear window, windscreen, front and rear bumpers and the vehicle's paintwork, as well as any loss of equipment, documents or keys, and towing after an accident;
- any damage resulting from misjudging the dimensions of the rented vehicle (overhead clearance, ruts, lateral scraping of the bodywork);
- driving with a blood alcohol level above the legal limit or under the influence of substances that alter the reflexes required for driving;
- drowsiness or the driver falling asleep;
- damage to the vehicle's interior, tyres and rims, unless the renter proves it did not result from their fault or negligence;
- misfuelling;
- failure to return the keys and vehicle documents, which voids theft cover;
- damage occurring on a worksite, a private road or a road closed to traffic;
- damage occurring after the return date set out in the contract;
- damage involving another vehicle belonging to the lessor;
- damage involving a vehicle registered in the name of the renter or its subsidiaries;
- theft by an employee of the renter or by an authorised driver;
- personal belongings and goods carried;
- any claim received after the vehicle has been returned.
Article 13 — Commercial vehicles (specific rules)
In addition to the obligations set out in this contract, the renter:
- assumes control of driving and transport operations;
- undertakes to carry in the vehicle only goods consistent with the use for which it is intended;
- shall not load materials liable to damage the vehicle or leave persistent traces in it, whether by themselves or through their packaging or securing;
- undertakes to use the vehicle only on the running surfaces for which it was designed;
- accepts liability for damage to the vehicle, its equipment or accessories caused by loading or unloading;
- is liable for the consequences of exceeding the vehicle's gross combined weight or the number of authorised occupants shown on the registration document;
- returns the vehicle empty of all packaging and goods.
Article 14 — Vehicle documents
The renter shall hand back to the lessor, as soon as the vehicle is returned, all related registration documents. Failing that, the rental continues to be charged at the initial price until a loss certificate is produced and duplicate costs are settled.
Article 15 — Fines and traffic offences
The renter and the approved drivers are liable for fines, penalties and offence reports issued against them and legally payable by them. They undertake to reimburse the lessor for all resulting costs, including impound fees, should the lessor have advanced them.
Cancellation, change and extension conditions
I — Changes
You may change your booking as many times as you wish, free of charge, provided you inform Allo-Auto at least 24 hours before the start of the first day of your rental.
You acknowledge that new rental prices may apply once your booking is changed, depending on the dates, duration and place requested.
To change your booking, use your account on allo-auto.tn or contact our team on +216 58 591 690 or at contact@allo-auto.tn.
II — Cancellation
You may cancel your booking free of charge for as long as the rental contract has not been signed.
We do ask you to let us know at least 48 hours before the pickup time, except in the case of an unforeseen incident or any circumstance beyond your reasonable control, direct or indirect.
A late cancellation or a no-show at pickup may incur fees and, if repeated, lead to the suspension of your Allo-Auto account.
III — Extension
Any request to extend the rental must be made to the partner agency that handed over the vehicle, so that the necessary administrative formalities and checks are carried out properly.
The daily price may differ at the time of the extension from the one initially agreed. To find out the rate applicable to the additional days, run a new search on allo-auto.tn: you will then know the final price before confirming the extension.
An extension is never guaranteed: it is subject to the vehicle's availability. If the vehicle is already booked by another customer for the requested dates, the extension may be refused. The renter is then required to return the vehicle at the place and time stated in the rental contract.
We therefore recommend requesting any extension at least 72 hours (3 days) in advance and contacting the agency promptly to avoid any inconvenience.
IV — Early return
The rental contract is firm and not revisable: the terms agreed at signature remain in force for the whole rental period.
If the renter decides to return the vehicle before the scheduled end date, no refund is made for the unused days, as the vehicle was held for them for the whole booked period.
It is therefore essential to plan the rental duration carefully before signing the contract.